Refund policy

Returns

We really hope you love every purchase with us, however if something happens to change along the way, please refer to our returns policy below.

Online Orders

  • Please return your unwanted item within 14 days of receiving your order for a full refund

  • We do not currently offer online exchanges, however full-price purchases made online may be exchanged in store subject to stock availability

In-Store Purchases

  • Refunds & exchanges are available within 7 days of purchase

Items must be returned in the same condition as sold, with proof of purchase and meeting all of the return conditions listed below.

Return Conditions

To be eligible for a refund, items must be:

  • Returned within 14 days of receipt for online orders (7 days for in-store purchases)

  • Unworn, unwashed and unused

  • In their original condition

  • Returned with all original tags attached & original packaging

  • Free from marks, stains, make-up, fake tan, perfume, deodorant or other fragrances

  • Free from pet hair or any other signs of wear

  • Returned with any garment bags, dust bags or branded packaging supplied with the item

We reserve the right to refuse a refund if an item is returned in an unsuitable condition or does not meet our return requirements.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless faulty:

  • Underwear

  • Earrings

The following items may only be returned if they remain unworn and meet the conditions as listed below:

  • Swimwear – hygiene seals must be intact and all original tags attached.

  • Socks and tights – must be unworn and returned in their original unopened packaging.

  • Jewellery (excluding earrings) – must be unworn and returned in its original packaging.

  • Footwear - must be returned unworn, in its original condition, box & packaging. Please try shoes on indoors only, as returns showing signs of outdoor wear, marked soles or damage will not be accepted.

Faulty Items

If you believe you have received a faulty item, please contact us as soon as possible at info@lovepompette.co.uk before returning your order. We will assess the item and advise on the next steps in accordance with your statutory consumer rights.

How to Return an Online Order

To arrange a return, please email info@lovepompette.co.uk, quoting your order number and the item(s) you wish to return.

Customers are responsible for arranging and paying for return postage unless the item is faulty or incorrect.

We strongly recommend using a tracked and signed-for postal service and retaining proof of postage, pompette. cannot accept responsibility for returns lost in transit.

Alternatively, you are very welcome to return your online order to our store for no additional charge (within 14 days)

International Returns 

For international returns, the customer is responsible for the cost of returning your item(s), including any customs duties, taxes or import. Please contact info@lovepompette.co.uk to initiate your return.

Refunds

Once your return has been received and inspected, any eligible refund will be processed to your original payment method.

Please allow up to 10 working days from the date we receive your return for your refund to be processed. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Your Statutory Rights

Nothing in this Returns Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection laws. If your item is faulty, damaged or not as described, you may be entitled to a repair, replacement or refund in accordance with your legal rights.